These are the terms on which we provide products, services or digital content to you (our services). Please read these terms carefully.
By using or purchasing any of our services you agree to be bound by these terms. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us which is not set out in these terms.
We may revise these terms from time to time. Please check our website to take notice of any changes we make.
Where reference is made to written or in writing, this shall include email.
Other applicable terms
For other applicable terms, please refer to your quotation if you have been provided with one, and:
Information about us
marketpreneurs ltd is a company registered in England and Wales, company number 10466001, with a registered office at 20-22 Wenlock Road, London, N1 7GU (we, us, our).
marketpreneurs ltd is not VAT registered, and all prices quoted are inclusive of value added tax.
Please contact us if you have any questions or comments about these terms or any of our services.
Our contract with you
By using, ordering or purchasing any of our services, a contract will come into existence between you and us and you agree to be bound by these terms.
If, for any reason, we are unable to accept your order, we will email you to inform you that your order has been rejected and a full refund will be provided.
Changes to services
If you wish to make a change to any services you have purchased, you can contact us to make a change request. We will do our best to accommodate such requests where it is reasonable for us to do so.
We may make minor changes to the services without notice where this does not materially affect the scope of the services which have been agreed. Where more substantive or material changes are required, we will inform you of any such changes in writing.
Providing the services
During the order process, you will be informed of how and when you will receive the services.
For one-off purchases made directly on our website, you will be informed about how and when you will receive the services when you make the purchase and your order has been confirmed.
For subscription services
For subscription services, we will provide the services on a rolling monthly basis until the services are complete, your subscription ends, either party ends the subscription with 1 month's notice in writing, or otherwise in accordance with these terms.
For other purchases
For other purchases, you will receive a quotation. The terms contained in that quotation will detail any additional terms and conditions on which the services will be provided. If there are any terms in the quotation which conflict with these terms, the terms in the quotation shall prevail.
Services we provide
We may use information provided by you to supply our services. We require that such information is accurate and complete. Where such information is not provided, this may impact on the quality of service we provide to you.
If the supply of services is delayed by an event outside of our control, we will do our best to inform you of such delay and attempt to remedy the issue.
We may delay or suspend services from time to time to deal with any technical, legal, or regulatory updates and to improve our services. We will do our best to inform you of any delay or suspension where reasonable for us to do so. Where a delay or suspension over 14 days has occurred, you can contact us to request a refund for the period of suspension or delay where it is reasonably possible to calculate such a refund.
We may suspend the services completely where there has been a failure by you to pay for the services, and such failure continues after 7 days of our request for payment. We reserve the right to pursue any overdue payments along with interest on that amount.
Your rights to end the contract
You can end the contract because of something we have done or are going to do, including:
We have informed you about a material change to a service or terms which you do not agree to
We have informed you of an error in the price or description of the services and you no longer wish to proceed
There has been a significant delay or suspension of services because of events outside our control
We have suspended or delayed services on notice for a period of more than 14 days
Because of a serious error or failure on our part
In each instance, we will refund all or part of the services which have been affected for the relevant duration.
If you are a consumer, you have the right under the Consumer Contracts Regulations 2013 to change your mind within 14 days of making a purchase. You will receive a full refund for any services not yet carried out. Refund for services already completed will be awarded at our discretion and otherwise in accordance with the Consumer Contracts Regulations 2013.
The 14 day cancellation date shall begin from the date at which we confirm acceptance of your order after payment has been made. For digital content you purchase which is downloaded or streamed, the 14 days start from the date we accept your order, or, if earlier, when you start downloading or streaming. If we delivered the digital content to you immediately, you will not have a right to change your mind.
You can email us to make any requests for cancellation where we are not at fault or where there is no right to change your mind. Money will be payable for any work completed up until the date of such request, and any sums paid for work not yet completed will be refunded at our discretion.
For all cancellation requests, please contact us.
Our rights to end the contract
We may end our contract with you and notify you by email if:
There has been a failure by you to pay for the services, and such failure continues after 7 days after our request for payment
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to carry out the services
There has been a deliberate misrepresentation by you, or we believe you have provided inaccurate or misleading information
You exceed any fair use policy we apply to any of our services
In each circumstance, any sums paid for services which have been completed will be retained by us. Any sums paid in advance for work not yet completed will be refunded at our discretion.
Problems with our services
If there are any problems with the services or you wish to make a complaint, you can contact us. We will do our best to remedy any issues and ensure your satisfaction as a customer.
Price and payment
The prices of any services are inclusive of VAT and stated on the relevant order page before you place your order, or quotation where we provide you with one.
You will be informed of your payment options during the payment process for the relevant service, or on your invoice where we provide you with one.
All payments for services will be due in advance and before commencement of the service unless otherwise stated.
For subscription services, payment will be due on or before confirmation of your order, and payable monthly in advance until terminated in accordance with these terms.
All invoices are payable within 14 days in full and without set-off, counterclaim, deduction or withholding without our prior consent in writing.
We reserve the right to claim interest on any money due which have not been paid under the contract at a rate of 4% a year above the Bank of England's base rate from the date at which it became due until it is paid.
If you believe a payment has been made or taken in error, or an invoice has been issued incorrectly, please promptly contact us informing us of the issue or error.
We will keep confidential, safe and secure any confidential information you provide to us under the contract and will not disclose such confidential information unless otherwise required to provide the services.
Quality of service
We will use our best efforts to carry out the services with reasonable skill and care to ensure the satisfaction of our customers. However, any services, support or advice we provide are for guidance purposes only, and any action or inaction you take as a result are yours to take, and we exclude all liability to the fullest extent permissible by law.
This clause shall survive termination of the contract.
We advertise, promote and offer third party services and may earn commission for purchases of those services made through our site.
Whilst we carefully select services which may benefit our customers, we do accept any responsibility or liability in respect of the information provided in respect of those services or the use made of them.
Transfer of services
We may transfer all or part of our rights and obligations under these terms to another person or organisation and provide you with prior written notice of such intention.
You may transfer your rights or obligations under these terms to another person or organisation with our prior written consent only.
This contract is between you and us and no other person or organisation shall have any rights to enforce the terms of this agreement unless as otherwise provided for in these terms.
If any part of this contract is to be found illegal or unenforceable, the rest shall continue in force.
Please note that these terms of business, its subject matter and its formation, are governed by English law and the courts of England and Wales will have exclusive jurisdiction.